the fine print...

DESIGN

Design changes: Our designs are crafted thoughtfully by us, and all design elements are intentionally selected to best suit the over-all look of the design. We do offer small tweaks and changes i.e font changes in the design. If you would like a custom design please fill out the contact form or email us if you have a special request.

Proofing: Our pre -designed products such as the predesigned invitations and stationery include 1 complimentary round of minor revisions (2 proofs). Any additional rounds of changes will incur a fee.

We cannot make any more changes once your item is in production. We recommend to carefully review your proofs for any typos and/or other inaccuracies, please let us know beforehand if you are considering any changes.

PRIVACY

Your personal information that you provide will only be used to communicate with you, to fulfill your order, or where it is required by law. We will not sell nor trade your information to any third party.

HANDMADE PAPER

Handmade papers have beautiful deckle edges. However please keep in mind that because of its one-of a-kind-nature, there might be slight variations in the shape, size, colour and also the edges of the deckle. Its imperfections are what make these papers special!

COLOUR DISCLAIMER

We try our best to represent the colours as accurate as possible, we cannot guarantee that the printed colour will look exactly the same as the screen colours.

COPYRIGHT

All rights reserved. All designs, videos/images, artworks in this website or in the products that you purchase are owned solely by Howie & Ice. You may not reproduce the designs, videos/images or artworks in any manner whatsoever without the express written permission of the owner. Should you request permission to use our content, please contact us.

PROCESSING & SHIPPING

Processing time: Processing time for semi-custom invitations take about 3-5 weeks. Please note that processing time does not include shipping time. Custom invitations will take a little longer depending on the design, and major changes in your order may affect the timeline. Please contact us for our current turnaround time.

Rush order: Please contact us for our current turnaround time for rush wedding invitations.

** Shipping option and turnaround: Howie & Ice and the customer will agree upon the shipping method to be used.

** Domestic shipping - *Standard shipping (3 to 5 business days). 2-day and next day is also available at an additional cost.

** International shipping - *Standard shipping (3-4 weeks). For international expedited shipping, kindly contact us for a quote.

** Standard shipping ETA is not guaranteed.

We are not responsible for any loss, delays and damages due to shipping. Any customs and import taxes that may apply will be the customer's responsibility.

RETURNS & EXCHANGES

Due to the  nature of our  products and custom services, Howie & Ice  cannot offer any returns or exchanges.

Reprints: In the case that a printing error was made on our part, we will reprint the item(s) for no additional cost. The customer will be responsible for any reprinting cost due to an incorrect information that has been approved by the customer.

CANCELLATIONS

Invitations: You can cancel your invitation order anytime before production, however deposits are NON REFUNDABLE *please note that the deposit covers design process which begins once orders are processed. Once your order is in production (print stage), we can no longer cancel or refund your order.

If you have any more questions, kindly refer to our  FAQs page. Please don't hesitate to let us know if you need any clarifications